Pure and simple 2

FAQs

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Here are a few of the questions that often come up. If we have not answered your question here please use our contact form or give us a call on 0800 800 090.

Where can I meet the boat for my cruise?

Our cruises leave right from the Wanaka lakefront by the old jetty and the log cabin. Just look for a big white catamaran. If you have a phone or GPS put in 100 Ardmore street Wanaka or Google Lake Wanaka Cruises. You can also refer to the map on our contact page here.

When should I arrive for my cruise experience?

Please arrive 15 minutes prior to the scheduled departure time.

What should I bring on my cruise experience?

Our cruises take place on a boat with guided walks on land. Please wear strong outdoor footwear. Wear clothing appropriate to the season and bring a jacket in all seasons. Don't forget your hat, camera, water bottle and a smile!

What is your cancellation policy?

We know the best plans change and sometimes due to unfortunate circumstances. We will do our best to assist you in these circumstances. Our full cancellation policy can be found here.

Can I change my ticket to another day?

We will always try to accommodate your changes of plan. Please contact us by phone or email. Our full terms and conditions can be found here.

Do you have any minimum numbers for your cruises?

The only cruise that has a minimum number booked to run is the Mou Waho Island cruise and Eco walk. This requires 2 guests booked to run. You will be advised 1 hour prior to the departure time if there are insufficient bookings to run the cruise. If the cruise is cancelled you will receive a full refund.

Is Lake Wanaka Cruises Qualmark rated?

Yes we are audited by Tourism New Zealand and are a Qualmark Silver endorsed visitor activity.

Can I bring my own food and alchohol aboard?

We don't mind if you bring snacks. We are fully licensed so we do not allow alcohol to be brought on board.

How old can my child be and still travel free?

Children up to and including 4 years old travel free on our cruises. Please note that you may be asked to show evidence of your child's age when you board.

How many children can I bring for free?

If you have a big family we fully understand. We allow up to 5 children free per adult. if you wish to bring more than this number please contact us first.

Can you take push chairs on board?

Yes we can accommodate parents with push chairs. We are very family friendly.

Can I purchase food or drinks on board the boat?

Yes you can purchase non-alcoholic drinks on day cruises and can purchase local beer and wines on the Evening Cruise. You can also purchase substantial food items and wholesome snacks.

Do I have to go on Island the walk?

No our guided walks are entirely optional. You may remain aboard the boat if you wish. A crew member will remain on board with you on all cruises except the Ruby Island cruise.

Can I charter the whole boat?

Yes we specialise in private charters on Lake Wanaka. Please call email or contact us here.

What is the maximum number of passengers your boat can take?

We are licensed by Maritime NZ for up to 49 passengers.

Is your boat wheel chair accessible?

We can load wheel chair clients via the front boarding ramp however the angle of the ramp is quite steep. The weight of the passenger is therefore a limiting factor.

Do you give discounts for large groups?

Yes we do give discounts for groups. Please contact us for a quote.

Do you offer customised lake tours and boat trips?

Yes you can charter the entire boat and crew for a customised Wanaka boat trip, Wanaka boat tour or Wanaka boat cruise . Simply contact us for a quote.

How do I pay my Wanaka Cruises invoice from my overseas bank?

You can pay your charter invoice from an overseas bank via International Money Transfer . You will require the following information.

Beneficiary name: Cruise Lake Wanaka Ltd

Beneficiary account: 12-3066-0497324-00

If an IBAN (International Bank Account Number) is requested: 12-3066-0497324-00

If a BSB or Sort Code is requested: 12-3066

SWIFT Code: ASBBNZ2A.

Beneficiary Bank Address: ASB Bank Limited, 12 Jellicoe Street, Auckland Central, Auckland 1010, New Zealand

Recipient Address: 9 Wicklow Tce Albert Town Wanaka 9305 New Zealand

Phone number: +64 21 307 104